Privacy Policy

Your personal data is processed to meet one or several of the following purposes. Each purpose is associated with a legal basis, the list of which can be found below. Based on our legitimate interest of offering you a safe, optimum, efficient, and personalized experience, we carry out processing operations for the  following purposes :
·      To solve any problems and improve the use of our sites and services.
·      To personalize, assess, and improve our services, content, and materials.
·      To analyze the volume and history of your use of our services.
·      To inform you about our services as well as our partners’ services and/or promotional offers.
·      To sign up to our newsletters, use case studies and marketing material.On the performance basis of a contract to which you are a party, we carryout processing operations for the following purposes:
·      To provide Our services.
·      To facilitate performance, including verifications relating to you.On the bases of your consent, we carry out processing operations for the following purposes:
·      To use cookies, as described in our cookies policy.Based on the compliance with our legal and regulatory obligations, we carryout processing for the following purposes:
·      To prevent, detect and investigate any activities that are potentially prohibited, unlawful, contrary to good practices and to ensure compliance with our terms of use and sending policy.
·      To answer to exercise of rights.

Personal data relating to you collected on our website are destined for Softcodes’ own use and may be forwarded to Softcodes’ partner companies so that we may obtain assistance and support in the context of carrying out our services. Softcodes ensures that it has in place clear data protection requirements for all its third-party providers.We do not sell or rent your personal data to third parties for marketing purposes whatsoever.In addition, Softcodes does not disclose your personal data to third parties, except if:
·      you (or your account administrator acting on your behalf) requests or authorized disclosure thereof.
·      the disclosure is required to process transactions or supply services which you have requested (i.e. to check you are employing best practices in your mailings or for the purposes of processing an acquisition card with credit-card issuing companies) ;
·      Softcodes is compelled to do so by a government authority or a regulatory body, in the case of a court order, a summons to appear in court or any other similar requisition from a government or the judiciary, or to establish or defend a legal application ;
·      or the third party is a subcontractor or sub-processor of Softcodes in the carrying out of services(Softcodes uses the services of anInternet provider, a telecommunications company, a host provider, CRM tools, customer support client tools, invoices tools, payment tools, analytics tools).

Your personal data is kept for the periods set out below:
·      Personal data collected for the execution of the services as well as information about how and when you use theservices: The time needed to provide to you our services, and in no event nolonger than 3 years after closing your account (unless otherwise required bylaw).
·      Personal data collected in order to send newsletters,requests and direct marketing: 3 years fromdata collection or last active contact with the prospect.
·      Personal data collected for evidentiary purposes: Duration of the statutory limitation period (generally 5 years).
·      Personal data collected as part of your data subject’s rights: If we ask you for proof of identity, we only retain it for the time necessary to verify your identity. Once the verification has been carried out, the proof is deleted.If you exercise your right to object to direct marketing: we keep this information for 3 years. The information allowing the management of your requests to exercise your rights under the GDPR will be kept for 3 years from the date of the request.

The host servers on which Softcodes processes and stores its databases are located exclusively within the European Union.Regarding the tools we use (see article “Third party disclosures” on recipients of the collected data, concerning our processors), your personal data could be transferred outside the European Union. The transfer of your data within this framework is secured by the following safeguards:
·      These data are transferred to a country which has been deemed to offer an adequate level of protection by the European Commission.
·      Or we have concluded with our processors a specific contract governing the transfer of your data outside the European Union, based on the standard contractual clauses approved by the European Commission between a data controller and a processor.

Within the framework of its services, Softcodes attributes the very highest importance to the security and integrity of its customers’ personal data.Thus, and in accordance with the GDPR, Softcodes undertakes to take all pertinent precautions in order to preserve the security of the data and, in particular, to protect them against any accidental or unlawful destruction, accidental loss, corruption, unauthorized circulation or access, as well as against any other form of unlawful processing or disclosure to unauthorized persons.To this end, Softcodes implements industry standard security measures to protect personal data from unauthorized disclosure. Using industry recommended methods of encoding, Softcodes takes the measures necessary to protect information connected with payments and credit cards.Moreover, in order to avoid in particular all unauthorized access, to guarantee accuracy and the proper use of the data, Softcodes has put the appropriate electronic, physical and managerial procedures in place with a view to safeguarding and preserving the data gathered through its services.Notwithstanding this, there is no absolute safety from piracy or hackers.That is why in the event a breach of security were to affect you, Softcodes undertakes to inform you thereof without undue delay and to use its best efforts to take all possible measures to neutralize the intrusion and minimize the impacts. Should you suffer any loss by reason of the exploitation by a third party of a security breach, Softcodes undertakes to provide you with every assistance necessary so you are able to assert your rights. Moreover if, by some exceptional case, the direct loss incurred arose due to fault or gross negligence by Softcodes, you will be able to seek compensation within the limit of liability referred to in our Terms of Use.You should keep in mind that any user, customer, or hacker who discovers and takes advantage of a breach in security renders him or herself liable to criminal prosecution and that Softcodes will take all measures, including filing a complaint and/or bringing court action, to preserve the data and the rights of its users and of itself and to limit the impacts.

In accordance with the French Data Protection Laws and the European GeneralData Protection Regulation 2016/679 (GDPR) you have several rights related to the collection of your personal data:·      Right to be informed: This is precisely why we have drafted this privacy policy.
·      Right of access: You have the right to access all your personal data at any time.
·      Right to rectification: You have the right to rectify your inaccurate, incomplete, or obsolete personal data at anytime.
·      Right to restriction of processing: You have the right to restrict the processing of your personal data in certain cases stated in art.18 of the GDPR.
·      Right to erasure (‘right to be forgotten’): You have the right to demand that your personal data be deleted and to prohibit any future collection.
·      Right to file a complaint to a competent supervisory authority (in France, the CNIL), if you consider that the processing of your personal data constitutes a breach of applicable regulations.
·      Right to define instructions related to the retention, deletion and communication of your personal data after your death.
·      Right to withdraw your consent at any time: for purposes based on consent, Article 7 of the GDPR provides that you may withdraw your consent at any time. Such withdrawal will not affect the lawfulness of the processing carried out before the withdrawal.
·      Right to data portability: You have the right to receive the personal data you have provided us in a standard machine-readable format and to require their transfer to the recipient of your choice.
·      Right to object: You have the right to object to the processing of your personal data. Please note however that we may continue to process your personal data despite this opposition for legitimate reasons or for the defense of legal claims.
How to exercise your rights :You can exercise these rights by sending us a support ticket directly on the support chat (either on the website or on the app) or, by sending an email at mathys@softcodes.io. Your requests will be processed within 30 days. We may require that your request be accompanied by a photocopy of proof of identity or authority.
Right to refer to the supervisory authority :If you believe, after having contacted us, that your rights on your data are not respected, you can address a complaint to the competent Supervisory authority of your country of residence.In France, where our head office is located, the control authority is the CNIL.Newsletters and marketing emails :For those of you that have expressly opted in to receive our Softcodes newsletters, you are easily able to unsubscribe by following the “unsubscribe”links included in every email sent.Testimonials :Softcodes publishes a list of Customers &Testimonials on its sites with information on our customers’ names and job titles. Softcodes undertakes to obtain the authorization of every customer before publishing any testimonial on its websites.If you wish to be removed from this list, you can send us an email to mathys@softcodes.io and we will delete your information promptly.Third party data :In the context of using our services, namely generate code snippets and help developers in their daily missions thanks to AI, Softcodes has access to the information contained in the responses you create in your account, as well as the question and response that you send out via our services.This data is stored on secure servers and only a limited number of people are authorized to access your data, in particular for the purpose of providing support services.In no case does Softcodes sell, share or rent out your data to third parties, nor does it use them for any purposes other than those set forth in this policy. We will use the information from your data only for legal requirements, to invoice and collect summaries for our own statistics and for the purposes of providing you with customer support services.As creator of the contact lists and associated email campaigns, you are considered the data controller within the meaning of the GDPR, and Softcodes is acting only as a data processor. In this capacity, you are responsible for:
·      making all the declarations necessary to the relative data protection authority,
·      complying with all current regulations in force, including the data protection laws,
·      obtaining the explicit consent of the persons concerned when collecting their personal data,
·      ensuring your authority to use the personal data collected in accordance with the defined end purposes and refraining from any unauthorized use.If a recipient of your emails sent via our services requests us to modify or delete his/her personal data, we will honor that request after properverification and will inform you of it.

Softcodes reserves the right to update this Privacy Policy at any time, in particular pursuant to any changes made to the laws and regulations in force.Any modifications made will be notified to you via our website or by email, to the extent possible, thirty (30) days at least before any changes come into force. We would recommend that you check these rules from time to time to stay informed of our procedures and rules relating to your personal information.

If you have questions, you can email at Data Protection Officer directly at: mathys@softcodes.io orby mail to : Mathys Guillou, Attn: Data Protection Officer / Legal Department, 2 rue du faubourg notre dame, 59000 Lille, France.